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involve support

An Application Maintenance Outsourcing (AMO) initiative would consist of three phases, namely a Knowledge Transfer phase, a Transition phase and a Steady State Support phase. The scope would typically involve support and would include the following activities:

  • Document the requests
  • Problem diagnosis and quick fixes
  • On and Off hour production support
  • Code / Change programs to fix the bug / defect
  • Unit testing of the programs
  • User acceptance of test results
  • Analysis of work requests
  • Provide solution for the bugs / defects found in the existing system
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